FAQs

About us

What is the winner Cobone?

The winner Cobone is a stationery and garment store with a twist. For every purchase made, the winner Cobone gives its customers a complimentary Prize Draw ticket where they can win a luxury prize.

I’m new to the winner Cobone, how does it work?

Our website/App features a full tutorial. You can access this tutorial at any time by clicking this link.

How can I access WinnerCobone.com?

The winner Cobone is available on desktop, smart phone, tablet and via our interactive kiosks.

Is the winner Cobone available on Android and IOS?

Yes. The winner Cobone is available on both App Store and Google Play Store.

How to find us?

The winner Cobone HQ is situated in Dubai. Outlet stores will be coming soon to the region, in the meantime, if you have any inquiries please go to our ‘Contact Us’ page.

What countries does the winner Cobone operate in?

The winner Cobone is accessible globally. For full details on product/prize collection for international users, please see our ‘Terms & Conditions’.

Account

Why should I register an account with the winner Cobone?

To complete a purchase with the winner Cobone you must have a registered account. This is for your security and protection.

How do I set up by the winner Cobone account?

To create an account simply click ‘Login/Register’ in the top right hand corner of your screen and enter your details in the fields highlighted.

How do I edit my the winner Cobone account?

To edit your account, click on your name/photo icon located in the main menu. Tap profile section to edit and click 'Save changes' to complete.

Can I use someone else’s credit card in by the winner Cobone account to complete a purchase?

If you have the card holder’s permission, you can use/save any credit card to complete your purchase.

How do I ‘Logout’ of my the winner Cobone account?

To ‘Logout’ simply click on your name/photo in the top right hand corner and select ‘Logout’ from the drop-down menu.

Will I receive ‘push notifications’ if I ‘Logout’?

You will receive only general notifications when logged out, to receive account related information you must ‘Login’. 

I can’t remember my the winner Cobone account password!

At ‘Login’ select ‘Forgot Password’ and follow the on-screen instructions for password reset. I want to change my password!

To change your password, click on your name/photo in the top right hand corner and select ‘My Account’. From here select the ‘Account’ tab to change your password.

What Credit Cards does the winner Cobone accept?

The winner Cobone accepts all major credit/debits cards including (but not limited to): Visa, MasterCard and Amex.

How do I close my the winner Cobone account?

To close your account you must notify us in writing (from your registered email account) at: support@winnercobone.com. Hereafter, a dedicated member of our support team will assist you within 48 hrs.

Why am I receiving ‘push notifications’/emails from the winner Cobone?

The winner Cobone is not in the business of spamming or bombarding its users with irrelevant ‘push notifications’/emails. Any notices sent by the winner Cobone have been deemed relevant to your user experience.

Campaigns

How frequently do new the winner Cobone campaigns emerge?

New campaigns are created instantly at the close of an existing campaign. There is no set time limit per campaign, however, you can expect new campaigns to emerge frequently.

Will the product/prize categories expand?

New products and prizes are on their way, stay tuned for some exciting campaigns.